| JOB DESCRIPTION |
Under the general supervision of the General Manager, accomplishes the Slot Department objectives by planning, organizing, and directing all functions required to ensure slot operations are executed in a cost-effective and profitable manner for the assigned company property. Ensures compliance with established laws, regulations, policies, and procedures. Maintains confidentiality of all privileged information.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. |
| MINIMUM QUALIFICATIONS |
- High School Diploma/GED required, plus five (5) years related gaming experience in Slot operations management.
- Associate’s degree or Bachelor’s degree preferred in Hospitality, Business Administration, or Electronics. Exceptions may be considered for internal transfer and/or promotions.
- Must possess and maintain a valid driver’s license if the position requires driving.
- No felony convictions.
- Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license.
- Selection will be based on the candidate who best meets and demonstrates the required knowledge, skills, and abilities (KSAs) outlined for the position.
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| ESSENTIAL DUTIES & RESPONSIBILITIES |
- Develop a strategic plan and objectives for the slot operations.
- Establish, implement, and communicate goals, objectives, policies, and procedures in accordance with strategic plans.
- Ensure team members conform to regulatory, departmental, and casino policies and procedures for efficient slot operations.
- Improve staff effectiveness by coaching, counseling, training, and recommending disciplinary action for team members; plan, delegate, monitor, and appraise job tasks and results in a timely manner.
- Conduct regular staff meetings to ensure communication among personnel regarding administrative activities.
- Achieve financial objectives by establishing and monitoring budgets, internal controls, accounting systems, and slot financial reports.
- Recommend slot vendors, negotiate prices, and determine game mix to maximize casino revenue.
- Assist in the development of an overall marketing strategy; work cooperatively with the Marketing Department to promote initiatives; create and monitor marketing promotions.
- Develop, maintain, and facilitate effective relationships and communication processes with casino personnel and internal and external guests.
- Keep leadership and departments informed of slot activities by attending meetings and submitting reports.
- Contribute to departmental effectiveness by identifying short-term and long-range goals and recommending courses of action.
- Implement and participate in staff development and training programs.
- Maintain professional and technical knowledge through research, seminars, workshops, classes, conferences, publications, and networking.
- Maintain confidentiality of all privileged information.
- Contribute to team effort and accomplish related results as required.
- Provide a friendly and engaging atmosphere for guests by offering warm greetings and demonstrating knowledge of property offerings, events, and promotions.
- Train front-of-house staff to be highly engaged team members delivering superior guest service.
- Oversee, manage, direct, organize, and coordinate department activities.
- Establish, implement, and communicate departmental goals and policies aligned with organizational strategic plans.
- Complete performance appraisals and reporting in a timely manner; ensure compliance with appraisal procedures.
- Serve as coordinator and coach in staff development and required training programs.
- Ensure optimum staffing levels by coordinating schedules according to operational demands.
- Maintain integrity and protection of enterprise assets by ensuring compliance with internal controls.
- Assist in representing the company at functions, meetings, and conferences.
- Perform other related duties as required.
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KNOWLEDGE, SKILLS, AND ABILITIES
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| Knowledge of:
Tribal gaming operations preferred.
Federal, state, and tribal gaming regulations.
Applicable federal, state, county, and local laws, regulations, and requirements.
Basic accounting, math, and record-keeping practices and procedures.
Business English, proper spelling, grammar, and punctuation, and basic arithmetic.
Mechanical functions and play aspects of slot machines, procedures, and Casino floor operations.
Skill in:
Reviewing and analyzing operational reports; knowledge of records maintenance and retention.
Successfully managing major change initiatives.
Superior guest service.
Operating all relevant equipment.
Becoming proficient in all applicable software programs.
Operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access, and PowerPoint.
Supervising, training, and evaluating assigned staff.
Analyzing and preparing reports.
Ability to:
Work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
Be persuasive and tactful in controversial situations; have the skill to resolve Guest complaints and concerns.
Assist in accomplishing goals and objectives in accordance with the departmental and organizational strategic plans.
Communicate effectively, both verbally and in writing.
Interpret applicable federal, state, county, and local laws, regulations, and requirements.
Ability to demonstrate excellence in all duties and responsibilities and continually seek improvement with results.
Efficiently schedule and utilize manpower needs |
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POST-HIRE EXPECTATIONS
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Demonstrate excellence in reports, attitude, behavior, attendance, and service, and continually seek improvement.
Establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
Demonstrate leadership, guest service, critical thinking, analytical skills, and business acumen.
Practice effective supervision, including managing performance, coaching, and progressive discipline.
Analyze situations and adopt appropriate courses of action.
Be persuasive and tactful in controversial situations.
Handle multiple tasks and meet deadlines.
Work independently and meet strict timelines.
Make solid decisions and exercise independent judgment.
Maintain a positive attitude.
Be dependable, flexible, and resilient
Maintain confidentiality.
Successfully complete departmental-specific training related to, but not limited to, this position’s Knowledge, Skills, and Abilities during the first ninety (90) days of employment. |
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PHYSICAL DEMANDS
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| While performing the duties of this job, Team Members are regularly required to sit, stand and walk for prolonged periods; use hands for dexterity of motion; reach, bend, kneel or crouch, and have normal auditory, visual and verbal acuity. The Team Member must occasionally lift, push and/or pull up to fifty (50) pounds. |
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WORK ENVIRONMENT
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| In a casino setting, Team Members are exposed to moderate to high noise levels and frequent contact with internal and external Guests. Extended hours, including evenings, weekends, irregular shifts, and holidays may be required. Tight time constraints and multiple demands are common. Work is performed in a fast-paced, result-oriented, and ever-changing environment. The team attitude is positive and upbeat. |
