(805) 686-1234 [email protected]
Position Summary
The incumbent in this position is responsible for overseeing all operations for Cage and Credit department; directs and coordinates cash and credit operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Develop and oversee execution of company and property objectives and goals related to the Cage and Credit.
  • Direct smooth, efficient, cost effective operations including: labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy.
  • Maintain thorough knowledge of and ensure compliance with all Gaming regulations and Title 31 regulations.
  • Oversee staff knowledge of fraud prevention and credit scams.
  • Oversee quality hiring, training, and succession planning processes.
  • Direct operational functions consistent with approved budgets.
  • Oversee and monitor department expenses regarding daily operations and payroll.
  • Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.
  • Provide input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure the company’s competitive position.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
  • Work with casino executives, hosts, and Credit department for the benefit of customers.
  • Oversee guest service standards which are consistent with the property’s standards and brands attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties.
  • Develop employee-training procedures relating to supervising, cashiering and clerks.
  • Oversee and Coordinate scheduling, staffing and ensure resolution for payroll issues.
  • Create and implement standard operating procedures for Cash Ops and Casino Credit.
  • Has credit authority as outlined in our Credit Policy.
  • Ability to enroll patrons.
  • Ongoing review of efficiencies in the process and procedures.
  • Ability to perform all functions in Cash Ops and Credit.
  • Assistance with variance resolution and reporting.
  • Responsible for ensuring asset security in Cash Ops.
  • Partner with all Casino Operational areas ensuring great communication.
  • Create, implement, and direct new functionality as introduced and compliant.
  • Ensure department is compliant with internal controls, standard operating procedures, AML/Title 31 regulations.
  • In an emergency may assist in drop and count process however not buy the drop in the same gaming day.
  • Adheres to all State Lottery Regulations.
Non-Essential Job Functions
  • Attend seminars when needed.
(Education and /or Experience requirements)
(Related education and experience may be interchangeable on a year for year basis)

At least 5 years’ experience in Casino industry with a 4-year degree in related field or equivalent work experience strongly preferred.

Additional Requirements (Licenses, Certifications, Testing, etc.)
  • Must obtain and maintain all licenses / certifications per Federal, State, and State Lottery.
  • Must successfully pass background check.
  • Must maintain strict confidentiality relative to financial data and casino policies.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Prior experience opening new properties/outlets strongly preferred.
Ability To
  • Research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility.
  • Ability to set clear direction for the department to ensure the successful execution of the strategic plan.
  • Ability to apply different and novel ways to deal with organizational problems and opportunities.
  • Observe and direct actions of subordinates.
  • Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
  • Be a strategic, analytical, ethical, and effective motivator.
  • Skill in developing successful working relationships with senior management, peers, and subordinates within department and outside of the department.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted during work.
  • Skill in coaching and developing others’ skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight in regards to their respective roles in achieving the business strategy.
  • Stand 80% of the time in a noisy and fast paced environment.

To apply for this job please visit bentleyprice.com.