Food and Beverage Operations Manager

• Engages in managing service staff and venue operations.
• Creates and maintain a positive work environment.
• Meets with supervisors on a daily/weekly basis.
• Coordinates with other departments any special needs or special events.
• Attends required meetings and monitors progress of department goals and guest service scores.
• Ensures all budgeted costs are met.
• Ensures all proper cash handling practices are being met.
• Helps coordinate through purchasing and receiving that all products received are of high quality and prudent cost.
• Ensures all Board and Health and Safety guidelines are followed on a consistent basis.
• Ensures menus and food and beverage signage is correct and maintained to standards.
• Ensures quality of service standards for assigned venues.
• Makes recommendations for hiring and terminations of Front of House personnel for food and beverage venues.
• Ensures all disciplinary actions abide by guidelines set forth by Human Resources.
• Ensures all venues are kept up to date on any required licenses or permits.
• Completes action plans, secret shopper action plans, and meets standards.
• Enforces performance standards, policies and procedures in the venues are in accordance with Company’s mission and objectives.
• Monitors job performance of all team members and provides feedback to aid the employee in developing and enhancing skills.
• Provides suggestions to hire, transfer, promote, and discharge in a fair and equitable manner.
• Listens, evaluates, and ensures control of guest grievances.
• Maintains knowledge of property information.
• Supervises all food and beverage venue team members.
• Performs weekly inspections of venues for sanitation and maintenance; completes report weekly.
• Completes weekly recaps and gives to Director of Food & Beverage every Monday.

Other Duties & Responsibilities:

• Upholds the Company Mission Statement.
• Represents Company in the most positive manner with guests, co-workers, managers, and vendors.
• Ensures training is conducted for all service personnel and cash handling policies are followed.
• Maintains and updates service standards manual and assures it is used.
• Ensures job descriptions are issued to every employee and reviewed on a regular basis.
• Sets department goals annually and quarterly and reports weekly on progress and meets objectives.
• Performs a walk thru daily to assure quality.
• Achieves positive results on Employee Opinion Survey and completes action plans.
• Ensures all necessary equipment is on hand and available for guests and employees such as guest supplies, china, glass, and silver.
• Ensures all side work is completed by staff and ready for next shift.
• Completes all floor plans weekly; completes schedules two weeks before start of work week.
• Ensures monthly inventories are completed and given to the appropriate person.
• Ensures revenues are posted in purchase journals daily and reviews general ledger and P&L monthly.
• Completes payroll in a timely manner; reviews time keeping system daily; ensures time sheets are completed.
• Completes termination paperwork within 24 hours of the employee quitting.
• Maintains attendance calendars.
• Controls expense within budgeted operating percentages.
• Completes annual reviews in a timely manner.
• Maintains an employee phone list with updated numbers.
• Performs purchasing tasks and requisitions.
• Meets budgeted goals with P&L statement and guest survey scores.
• Touches all tables of VIP guests.

Performs other functions as necessary or as assigned.

• High School diploma general education (GED).
• Graduate of Hotel/Restaurant Management School or 5 years previous experience in similar venue.
• A Gaming license is required for this position.
• Previous cash handling experience required.
• Must be very detailed oriented.
• Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications.
• Data entry skills preferred.
• Ability to function with minimum supervision and make effective decisions during the shift.
• Must have basic mathematical skills – must be able to add, subtract, multiply and divide.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all team members and guests.
• Must have basic computer skills, including casino systems and Microsoft applications.
• Ability to work all shifts to include weekends and holidays also work 6-day work weeks when required.