General Manager

 Leadership, staff management & recruitment

• • • Hire, train, and develop a high-performing and service-oriented team.

• • • Lead, motivate, and manage a diverse team, including racquets professionals, wellness instructors, spa and gym staff, front desk staff, food & beverage staff, and maintenance personnel.

• • • Oversee all departmental managers and staff, including fitness, personal training, racquet sports, wellness and spa, food & beverage, and member services.
  • • Foster a positive, inclusive, collaborative, and professional work environment that emphasizes teamwork and exceptional customer service.
    • Manage employee scheduling, timekeeping, and payroll to optimize labor costs.
    • Conduct performance evaluations, provide regular feedback, and handle employee issues.

Marketing and communication

• • • Implement marketing and promotional strategies to attract new members and increase club visibility.
    • Oversee the club’s digital communication, including the website, social media, and newsletters.
    • Maintain strong relationships with local businesses and community partners.

Operations and facility management

• • • Daily operations: Oversee the day-to-day operations of the entire club, ensuring efficiency and high standards.
  • • Reservation Systems: Administer the club’s booking and scheduling systems for courts, classes, golf, spa treatments, and other amenities.
  • • Facility upkeep: Ensure all areas—including fitness floors, racquet courts, spa facilities, locker rooms, and common areas—are clean, safe, and well-maintained.
    • Equipment management: Maintain all equipment, coordinate repairs, and manage inventory of supplies.
    • Safety and compliance: Ensure compliance with all health, safety, and regulatory requirements, including holding current CPR/AED certifications.

Financial management

• • • Budgeting: Develop and manage the annual operational and capital budgets in partnership with the board or ownership.  Implement, and monitor departmental and overall club budgets to meet profitability targets.
    • Revenue growth: Identify and pursue new revenue opportunities, such as special events or new programs.
    • Financial reporting: Prepare special financial reports and monitor key performance indicators (KPIs).
    • Cash Management:  Monitor revenue and expenditures, implement cost controls, and prepare financial reports.

Membership and customer service

• • • Member experience: Ensure an outstanding member experience and proactively address member complaints or suggestions.  Act as the “face of the club,” promoting a welcoming and engaging environment for members and guests.  Serve as the primary contact for member inquiries, feedback, and conflict resolution.
    • Membership growth & retention: Implement sales strategies and execute marketing initiatives to attract new members.  Monitor membership levels and implement strategies to retain existing members.
    • Member engagement: Actively promote and oversee member programming and events. Plan and coordinate social events and activities to enhance the club’s exclusive membership offerings.

Racquets and wellness programming

• • Program oversight:
    • Oversee all racquet sports programs, including leagues, lessons, clinics, tournaments, and events.
    • Oversee fitness programming, including group fitness classes, personal training, and health-related workshops.
    • Oversee Spa offerings and programming for special events.
    • Oversee golf and sports bar programming.
    • Evaluate program effectiveness by tracking metrics and gathering member feedback.
  • Court management: Maximize court usage and ensure courts are maintained to the highest standards.
  • Equipment and pro shop: Oversee the pro shop, including inventory, sales, and billing.
  • Spa Equipment and products offering:  Oversee the spa store, inventory, sales and billing.

• Experience: A minimum of 7-10 years of management or leadership experience in the fitness, hospitality, or recreation industry.  A minimum of 7-10 years of experience in a management role within a private members club, recreation, or hospitality setting. Experience managing racquet and wellness programs is a plus.

• Leadership and interpersonal skills: A high level of emotional intelligence and strong communication skills to inspire and motivate staff and build rapport with members.
• Business acumen: Proficiency in budgeting, financial management, and sales and marketing strategies.
• Adaptability: The ability to multitask, solve problems on the spot, and be flexible with a hands-on approach.
• Passion for wellness: A genuine enthusiasm for fitness, health, and a service-oriented mindset.
• Spa experience:  Spa experience is highly desired but not required.
• Education: A Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred.

• Experience:
• Skills:
  • Strong leadership, interpersonal, and communication skills.
  • Exceptional organizational and multitasking abilities.
  • Proven financial and budgetary management skills.
  • Proficiency with club management and scheduling software.
  • Knowledge of health and safety regulations.
  • Customer-centric mindset and problem-solving abilities.
• Physical demands: Ability to work flexible hours, including evenings and weekends, and to be on your feet for extended periods.

Reporting structure