(805) 686-1234 bpainc@bentleyprice.com
  • Casino Resort
  • Hotel Resort
  • Major Hotel
  • Native American
  • Pacific Region
Overview The General Manager reports directly to the Board of Directors. The General Manager is responsible for the overall and day-to-day operations of this major casino in the Pacific Region of the United States. The General Manager is responsible for all administration functions and daily operations of the property. Oversees key gaming and executive level personnel through day to day operations oversight. Responsible for all internal controls and procedures to ensure protection of company assets and enforcement of policies and procedures. Ensures all business goals are met and integrity of all Tribal Gaming Operations is maintained. The incumbent must have the ability to actively maximize gross gaming revenue and corresponding EBITDA using exceptional leadership skills, while assuring fair and equitable application of policies and procedures as well as leading by example to create a healthy internal culture.
Primary Responsibilities
  • In coordination with the Board of Directors, responsible for developing and implementing a strategic plan to advance the company’s mission and objectives, continually improve financial results, guest satisfaction, increase human capital efficiencies and grow overall revenues
  • Provides profit-driven leadership, organizational cohesiveness, and strategic planning of gaming operations in accordance with the company’s goals, objectives, policies and procedures
  • Supports the development of a healthy internal culture that retains key employees and encourages their professional development
  • Operations: Sets expectations and holds Leadership team accountable for implementing strategy and brand initiatives. Continuously challenges Leadership team to improve operations
  • Guest Satisfaction: Focus Leadership team on delivering services and products to exceed guest expectations and increase guest loyalty
  • Human Resources: Maximizes tribal hiring preference through proactive methods. Sets expectation to hire, develop and retain top performing management team, reinforces need for strong functional expertise, creativity and entrepreneurial leadership in the operation. Focuses on building teams to deliver results. Develops and implements goals and objectives to provide Tribal employment and personnel development to include training and promoting Tribal members
  • Financial Management: Oversees annual operating budget including capital expenditures to achieve or exceed budget expectations. Ensures successful performance by maximizing profitability and providing a return on investment for owners. Encourage all team members to identify opportunities to gain efficiencies, increase profits and create value
  • Owner Relations: Develops trusting and respectful business partnerships with ownership by communicating effectively with the Board of Directors and meeting or exceeding performance expectations
  • Gaming Regulatory Commission: Develops a professional and respectful relationship with the Gaming Regulatory Commission and works in tandem to protect assets of the owner
  • Marketing: Oversees The company’s marketing programs to ensure proper and cost-effective promotional activities are developed and coordinated to produce results in alignment with budgetary projections. Ensures development and implementation of an ongoing marketing plan
  • Plans, directs, monitors and controls daily operations of the organization through organizational Leadership and Management teams
  • Evaluates performance of executives for compliance with established policies and objectives of THE COMPANY and contributions in attaining objectives
  • B.A. /B.S (Major in Business, Accounting, Finance, or related field) degree required. Masters’ Degree preferred. Minimum of fifteen (15) years of relevant professional leadership experience within the entertainment, hospitality, and gaming industry required.
  • Minimum of five (5) years’ experience as a General Manager/Senior Leader of a gaming and resort property required.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
Certificates, Licenses & Registrations
  • Must be able to obtain and maintain a Class “A” gaming license

This Company is an Equal Opportunity Employer but does practice Indian Preference hiring in accordance with Public Law 93-638, the Indian Self Determination and Education Act.All applicants must be able to demonstrate their U.S. work authorization during the employment verification process.The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test.

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member.  Nothing in this job description changes the at-will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics required are representative of those that must be met to successfully perform the essential functions of this job.  Management reserves the rights to add,  modify,  change,  or  rescind  the  work  assignments of  different  positions  and  to  make reasonable  accommodations  so  that  qualified  team members  can  perform the  essential  functions of the job.The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

To apply for this job please visit bentleyprice.com.