(805) 686-1234 [email protected]
POSITION SUMMARY
Reporting directly to the Gaming Hospitality Authority Board (GHAB), the General Manager, The Palms (GM) will collaborate with GHAB and the Management Committee to design and execute a strategic vision for Palms Casino and Resort and Palms Place (Palms). The GM will drive and execute the operations, administration and coordination of gaming and hospitality activities at Palms. The GM is responsible for positively positioning the Palms’ premier resort and casino in Las Vegas in a competitive environment and across a variety of economic conditions. This role is the property’s leading executive ambassador to the Palm’s many community and industry partners. The GM is responsible for inspiring and motivating the team member community to demonstrate the highest level of professionalism, teamwork, and dedication to the Tribe’s mission, vision, and values.
CORE RESPONSIBILITIES
  • Partners with GHAB and Management Committee to create long term business strategy. Drives the overall operations, administration, and coordination of all activities at the property. Assumes responsibility for the long-term sustainability and enhancement of the property to continually meet its financial objectives. Maximize operational and financial performance. Ensures that the organizational structure is optimized with clearly defined roles and responsibilities.
  • Delivers maximum profitability. Increases net revenue and EBITDA performance through enhanced revenue growth and strong revenue management practices generated primarily through gaming operations.
  • Continually develops, implements, reviews, and updates the property’s strategy using business analytics, trends, forecasts, customer, market, internal operating data, and other relevant information.
  • Maintains costs and operational efficiencies to enhance profitability and growth. Leads the development of the annual operating budget, including capital expenditures and improvements, with an emphasis on appropriate data points like workforce metrics, return on investment, feasibility of initiative, etc. Regularly reviews and evaluates departmental performance, working with department leadership to take appropriate steps necessary to resolve unsatisfactory results.
  • Ensures the highest levels of guest satisfaction. Enhances guest service and satisfaction through all functional areas and departments. Carefully cultivates guest feedback and activates solutions to ensure the company provides best-in-class guest experience.
  • Drives communication of the property’s mission, vision, and objectives through all levels of the enterprise. Demonstrates and leads a culture of excellent customer service and team member engagement in all areas with industry best practices and technology.
  • Mentors and develops a strong team of resort executives. Thoughtfully, assesses, builds, develops, and retains an organization that attracts the best talent and fosters a mindset that the team is the most valuable asset to achieving success. Fosters an environment among team members where people take ownership of their areas of expertise, takes pride in how guests are treated and stimulates guest loyalty.
  • Works closely with legal, compliance, and risk teams on any legal liabilities or risks, including guest incidents or injuries and Anti Money Laundering (AML) program and selects appropriate techniques to minimize exposure and loss.
  • Directs the implementation of systems, processes, and structure to ensure compliance throughout the enterprise with all applicable regulatory requirements, including those of the Nevada Gaming Commission.
  • Other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to the COVID-19 public health emergency and other duties as assigned to support efficient operations.
SUPERVISORY RESPONSIBILITIES
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and developing team members; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

QUALIFICATIONS/ EDUCATION/ EXPERIENCE

  • Bachelor’s degree in business administration, Finance, Economics, Hospitality Management, Organization Development or a related field is required. Master’s degree in business administration is preferred.
  • An equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of educational requirement.
  • A minimum of fifteen (15) years of demonstrated success in a senior leadership position operating all facets of gaming, hospitality, and other resort functions in a casino is required.
  • A minimum of eight (8) years in a key gaming executive position for a casino property with at least 2,000 slot machines required.
  • Management experience working in a tribally owned and operated casino resort is highly desirable and preferred.
  • Must have a demonstrated history of meeting and exceeding business and financial objectives in past Casino leadership roles.
  • Must possess demonstrated leadership ability, as well as organizational and strategic agility.
  • Experience in coaching and developing employees into organizational leadership positions is critical.
  • Must be competent and effective in a multi-cultural and multi-generational environment.
  • Capable of understanding complex laws, regulations, and guidelines governing casino operations
  • Experience leading the construction and remodeling of a large casino is preferred, but not required.
  • Able to meet the qualifications required for licensing by the Nevada Gaming Control Board.

PHYSICAL DEMANDS

  • Work is performed in a casino indoor setting.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • May be exposed to smoke.
  • The noise level in the work environment is usually moderate to loud.
  • Constant contact with board members, executives, department management, employees, and guests.
  • Prolonged sitting or standing and mobility.
  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
  • Eye/hand coordination.
  • Use of standard office equipment.
  • Ability to distinguish letters, numbers, and symbols.
  • Equal Opportunity Employer:
  • Palms provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

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