| Summary: |
| Manages all HR Training and Development operation activities and initiatives. |
| Essential duties and responsibilities: |
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide outstanding customer service to guests and all other employees by exceeding company mission statement.
- Provides leadership and coordination in the day-to-day department administration, processes, and programs, which include but not limited to organization-wide operational excellence, performance improvement, manager/supervisor development, and company-wide guest service plan.
- Analyzes training operations in all departments for alignment with overall performance expectations.
- Proactive involvement in planning, review and development of existing and future Performance Management including annual reviews, coaching sessions, and performance ranking.
- Continuously assesses and develops strategic business and operational plans for company-wide training and development needs.
- Collaborates with management to identify performance improvements and other solutions and/or support to address departmental performance challenges.
- In accordance with organizational guest service strategy, drives service standards in all departments.
- Implements and manages strategies to measure company-wide performance standards (e.g., mystery shop and service evaluations).
- Formulate training policies, programs, and schedules, based on knowledge of identified training needs, company production and service processes, business systems, or changes in procedures or services.
- Select appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
- Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
- Train assigned instructors and supervisory personnel in effective techniques for training, such as new employees’ orientation, on-the-job training, sales techniques, health and safety practices, management development, and adaptations to changes in policies, procedures, and technologies.
- Research and select outside consultants and trainers to conduct training in specific topics.
- Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
- Coordinate established training courses with technical and professional courses offered by community schools.
- Screen, test, counsel, and recommend employees for participation in internal or external educational and training programs.
- Other duties relative to the various aspects of planning, coordination, monitoring and implementing of training and development may be assigned.
- Assist with creating forms and edit communication materials.
- Maintain excellent communications with all Directors and Supervisors.
- Implements approved departmental policies and procedures.
- Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
- Prepare necessary data for the budget in area of responsibility.
- Keep abreast of competitive changes including industry trends and local competitive set.
- Develop, maintain and nurture a positive work environment.
- Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
- Help coordinate and supervise training, assignments and development of subordinates.
- Ensure compliance with all Minimum Internal Control Standards (MICS).
- Present a positive image of the organization to its guests and vendors and to assist them as required.
- Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
- Able to make difficult decisions in a fair and honest manner.
- Strong verbal and written communication skills.
- Perform any other duties that may be assigned from time to time.
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| Supervisory responsibilities: |
- Manage directly and indirectly all employees of the HR Training and Development Department. Adhere to the company’s policies, procedures, and applicable laws.
- Responsible for the overall direct management, coordination, and evaluation of this unit.
- Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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| Education and experience (must be documented): |
- High School Diploma (or GED)
- Bachelor’s degree (B. A. /B.S.) or equivalent from a college or accredited technical school preferred.
- Two (2) years HR Training and Development experience preferred.
- Five (5) years (or equivalent) Supervisory/Management experience.
- Knowledgeable of computer software programs.
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| Certification, licenses and any additional requirements: |
- Must pass periodic random drug screens.
- Must be able to pass background suitability investigation.
- Must obtain a Gaming License.
- Must obtain all other applicable certifications and licenses.
- Must provide proof of eligibility to work in the United States within 72 hours of employment.
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| Physical demands: |
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 10 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions and may be exposed to loud noise for extended periods.
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| Work environment: |
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Multiple locations.
- Some locations are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
- Must be available for emergency calls 24/7.
- Must be available to work weekend and holidays.
- Some locations are gaming facilities.
- Some locations are not a smoke-free environment.
- Surveillance cameras and audio equipment monitor the premises, recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.
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