(805) 686-1234 bpainc@bentleyprice.com
Overview The Operations Director reports to the General Manager/Assistant General Manager and is responsible for providing daily management oversight for the Casino Operations departments, as well as other departments across the property.  Ensures activities within all departments are performed in accordance with the company’s strategic business objectives, budget guidelines, company standards, and policies. Results-oriented, hands-on professional with the ability to deal effectively and interact well with the guests and team members. Will be a strong managerial presence to include evenings and weekends and must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Primary Responsibilities
  • Functions as senior management presence at Company
  • Monitors, all departments’ operations to ensure productivity
  • Oversees F&B operations to ensure proper health/sanitation standards
  • Monitors all departments for compliance with Company Policies and Procedures
  • Monitors Casino staff compliance with N.I.G.C. regulations, game protections, and Gaming Commission standards
  • Oversees and maintains the integrity of gaming floor activities
  • Knowledgeable of Gaming Rules
  • Perform override when needed (MICS, cash-out tickets)
  • Monitors Service Delivery in all departments
  • Responds to and reports customer issues
  • Responds to and reports team member issues
  • Develops and maintains excellent communication with functional department directors (Table Games, Slots, Food & Beverage)
  • Knowledgeable of Casino Marketing concepts and procedures
  • Provides timely feedback and reporting to the AGM/GM regarding all Company matters
  • Regularly attends meetings as directed by the AGM/GM
  • Makes recommendations to improve operations, customer service, and team member satisfaction
  • Adheres to all safety policies and procedures/attends all required safety training and meetings
  • Maintains a work environment that promotes teamwork and mutual respect
  • Ensures tracking of all hourly headcounts
  • Regularly attends meetings as directed by AGM/GM
  • Performs all duties required of the Operations Director as stated in Policies and Procedures and System of Internal Controls including, but not limited to, signing forms and approving gaming transactions
  • Perform any other duties that may be assigned from time to time
  • Must be 21 years of age or older
  • Minimum 7 years Casino Operations experience with at least 5 of those in a management/supervisory role
  • Must possess a high school diploma
  • Bachelor’s degree preferred. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
  • Excellent oral and written communication skills
  • Must possess interpersonal skills to deal effectively with business contacts and team members
  • Ability to read, write, speak and understand the English language
  • Must pass periodic random drug testing
  • Must be able to pass background suitability investigation
Certificates, Licenses & Registrations
  • Must obtain Tribal License
  • Must provide proof of eligibility to work in the United States within 72 hours of employment

This Company is an Equal Opportunity Employer but does practice Indian Preference hiring in accordance with Public Law 93-638, the Indian Self Determination and Education Act. All applicants must be able to demonstrate their U.S. work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test.

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member.  Nothing in this job description changes the at-will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics required are representative of those that must be met to successfully perform the essential functions of this job.  Management reserves the right to add,  modify,  change,  or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

To apply for this job please visit bentleyprice.com.