Spa Manager

• Ensures that qualified individuals are selected, hired, and trained in all areas of responsibility.
• Produces and maintains a pleasant work environment, one in which team members thrive.
• Ensures that team members are informed of pertinent information including property/departmental goals and objectives.
• Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale, and guest service.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Acknowledges and rewards high achieving team members, creates and ensures incentive programs are being followed.
• Displays fair treatment with respect to disciplinary action producing documentation when necessary.
• Resolves guest and team member issues/disputes.
• Participates in various committees addressing guest/team member issues.
• Mentors supervisors and line staff assisting in their professional development and growth.
• Produces performance appraisals for direct reporting team members.
• Adheres to department and property policies and procedures.
• Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
• Promotes safety awareness to minimize work related injuries.
• Monitors key guest service indicators – surveys, comment cards, etc. establishes trends; takes appropriate action.
• Ensures that Company assets/equipment/inventories are maintained and protected.
• Monitors day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; take corrective action as appropriate.
• Evaluates employee performance routinely, delivering positive and negative feedback in a timely and effective fashion.
• Maintains knowledge of property information and memorabilia.
• Reports on the department’s financial performance explaining budget variances and performance trends.
• Develops and implements a menu of services to be provided inclusive of price strategy that ensures profitability and creates a competitive advantage; revises menu and pricing as needed.
• Ensures that reservation calls are processed with maximum efficiency and effectiveness.
• Monitors regret analysis closely making adjustments as needed.
• Reviews appointment schedule and modifies staffing as necessary.
• Formulates promotional programs to stimulate sales during slow periods.
• Monitors staff certifications to ensure all are active and up to date.
• Prepares and administers spa forecasts and budgets as required.
• Works closely with Casino Marketing to ensure that there is ample reservations/appointments available for players.
• Monitors and inspects spa areas ensuring cleanliness and proper maintenance.
• Supervises Spa & Salon employees.
• Complies with and enforces state regulatory requirements.

Other Duties & Responsibilities:

• Upholds the Company Mission Statement.
• Represents the Company in the most positive manner with guests, co-workers, managers, and vendors.
• Schedules and facilitates staff meetings on a regular or as needed basis.
• Assumes the Manager-on-Duty role as needed.

• High school diploma or GED.
• College degree in business preferred.
• Minimum of 10 years management experience in Spa operations preferred.
• Ability to obtain a Gaming license.
• Proven supervisory skills.
• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Ability to work a flexible schedule.
• Computer literate with knowledge of a variety of software applications including Microsoft Office.
• Ability to effectively analyze and solve problems.
• Basic knowledge of mathematics, including statistics.