(805) 686-1234 bpainc@bentleyprice.com
  • Casino Resort
  • Luxury Hotel
  • Major Hotel
  • Native American
  • Resort
  • California
Overview The Vice President of Hotel Operations is responsible for ensuring hotel operations are providing a consistent, high level of service excellence based on established company standards and customers’ expectations. This critical role provides strategic and operational leadership for all hotel activities involved in planning, developing, operating, and maintaining a hospitality driven guest experience. This position develops strategic hotel goals and transforms them into tactical plans; as well as, provides leadership to ensure goals are attained.

The Vice President of Hotel Operations improves revenue generating capacity, increases productivity, upholds the image of the entire enterprise, and provides a safe and efficient working environment which is essential to overall performance.

Primary Responsibilities
  • Creates a memorable hospitality experience for our guests along with providing great value and ensures guests’ satisfaction by leading, supervises, directing, and developing hotel management and employees to ensure that Service Excellence is the standard
  • Creates and implements new innovations to enhance the guest experience based on current trends as well as maintain knowledge of new and evolving technology in hotel management to ensure the department is maximizing efficiencies by conducting research, attending seminars, educational workshops, classes, and conferences
  • Create, develop, and recommend short and long-term hotel planning guidelines and procedures, annual operating budget, and capital budget program that are aligned with enterprise goals, analyzes hotel revenue and labor reports, making strategic adjustments as necessary to ensure maximum efficiency and profitability, as well as partnering with the Marketing department to leverage offers and services
  • Develops a business plan that will support Company initiatives and enhance hotel quality and service, associated costs, employee development, retention strategies, and employee productivity benchmarks, as well as establish the criteria for screening and selecting new hotel team members to match business volumes and needs to ensure optimum support for the department
  • Establish a hospitality culture with accurate and timely service to the highest level of customer satisfaction and propose innovative solutions for continual improvement for both operations and employee engagement
  • Establishes hotel department goals, objectives, and strategic planning and provides direction, guidance, and support to ensure the successful operation of the hotel department, including promoting excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and associate concerns, and is responsible for the safety, appearance, and operation of the hotel
  • Oversees inventory purchases and supplies, manages accuracy of inventory management system, and cost controls for related expenses
  • Monitors and controls the maintenance/ sanitation of hotel, hotel facilities, grounds, kitchen, equipment, and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, and Company standards and regulations
  • Maintains hotel department repair and capital improvement budgets, ensure cost effectiveness, forecasts and plans facility improvements by  establishing criteria for repair versus replacement, and proactively works to circumvent any damages to assets through preventative maintenance
  • Develop and oversee comprehensive vendor contracts which provide a quality product at a fair price while establishing project control numbering system in accordance with the three-bid system used at Company, and communicating with vendors and contractors on a consistent basis to streamline processes and maintain accountability
  • Maintains training and certifications applicable to the hotel team members and ensures all training, regulatory, inventory, and team member documentation is complete and up to date
  • Champion the importance of safety and compliance to reinforce a culture of safety and team support and creates a compliance culture within the organization by fostering an environment where hotel employees feel empowered to report potential violations and/or misconduct, ensure passing health inspections conducted by outside sources in all areas, and complies with all regulatory agency requirements to maintain required permits and/or licenses
  • Create an environment that motivates hotel employees to collaborate, learn, perform their best, and develop their skills as it relates to lifelong learning and their Company career while utilizing professional development and appropriate training programs that monitors results through evaluation, inspection, and analysis

Responsible for all pre—opening aspects of the hotel as well as perform other duties as assigned to support the efficient operation of the department.

Qualifications
  • Bachelor’s Degree in Hotel Management, Business Administration or related field required.
  • Master’s in Hospitality Management degree preferred.
  • Minimum twelve (12) years’ experience in hotel industry required.
  • Minimum eight (8) years’ progressive supervisory and managerial experience, directing, leading, and coaching others to exceed organizational standards.
  • Executive position within a corporate office setting preferred.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements.
  • Ability to prepare, understand, present, and analyze business strategies.
  • Advanced proficiency in budgeting, Profit & Loss, and business planning mandatory.
  • Intermediate proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Proven managerial problem-solving.
  • Ability to exercise independent judgment.
  • Proven critical thinking skills.
  • Ability to identify and prioritize issues, delegating as appropriate, to drive measurable results.
  • Must possess demonstrated leadership ability; as well as, organizational and strategic agility.
  • Demonstrated ability for people development and employee engagement by mentoring, motivating, coaching, consistently providing feedback, and holding team members accountable.
Certificates, Licenses & Registrations
  • At the discretion of the Company Gaming Commission you may be required to obtain and maintain a gaming license.
  • Must possess a current and valid ServSafe® Certificate, or able to obtain prior to commencing employment.
Disclaimer This Company is an Equal Opportunity Employer but does practice Indian Preference hiring in accordance with Public Law 93-638, the Indian Self Determination and Education Act.All applicants must be able to demonstrate their U.S. work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test.

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification.  The duties described are not to be interpreted as being all-inclusive to any specific team member.  Nothing in this job description changes the at-will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics required are representative of those that must be met to successfully perform the essential functions of this job.  Management reserves the rights to add,  modify,  change,  or  rescind  the  work  assignments of  different  positions  and  to  make reasonable  accommodations  so  that  qualified  team members  can  perform the  essential  functions of the job.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

To apply for this job please visit bentleyprice.com.